Job Title: Pediatric Dental Office Patient Experience Coordinator (Front Office).
Location: 255 Village Parkway, Marietta, GA, 30067.
Pay: Starting at $16/hour (Growth up to $22/hour as you master the role).
Schedule: Mondays and Wednesdays All day 8am-5pm, Fridays 8am-2:30 pm (get ready for weekend early!). Tuesdays and Thursdays Afternoons 1pm-5pm. We alternate our Tuesdays and Thursdays so you will get one day of the week off. NO SATURDAYS OR EVENING HOURS.
About the Role:
Are you the person who naturally says "My Pleasure"? Do you take pride in making someone’s day better just by how you greet them?.
Our dental practice is looking for a Patient Experience Coordinator who brings the high standards of East Cobb hospitality into a professional healthcare setting. No dental experience is required. We have a remote employee that handles all the heavy lifting of Insurnace verification, answering calls, scheduling patients and post payments. We like you to work closely with our team member and learn our softwares and these skills. If you have the right heart for service and an impeccable professional demeanor, we will train you on everything. You will have an opportunity to become full time as we grow.
What We Value (The "Service DNA"):
- We are looking for individuals who have excelled in fast-paced, high-standard environments (like Chick-fil-A, premium dining, or luxury retail).
- Warmth & Poise: You are the "Director of First Impressions." You greet every patient with genuine warmth.
- Proactive Problem Solving: You don't wait to be told what to do; you see a need and fill it.
- Reliability & Integrity: Our team depends on you. You show up ready to win, and you always do the right thing for our patients.
- Clear Communication: Whether on the phone or in person, you are articulate, professional, and empathetic.
What You’ll Do (We Will Train You!):
- Welcome patients and manage the "check-in" experience.
- Coordinate the daily schedule with our remote team member to ensure a smooth, stress-free flow for the doctor and patients.
- Handle phone inquiries (when needed) with the same level of care you’d provide a guest in a five-star restaurant.
- Maintain a polished, organized front-office environment.
- Collect co-pays from patients.
- Check out and schedule the next appointments.
- Maintain a polished, organized waiting area for the patients.
- Be a team player and help in the back as the needs arise (we will train you!).
The "East Cobb" Advantage:
- Starting Pay: $16.00 per hour if you have no prior experience in the dental office and dental softwares.
- Growth Path: Clear milestones to reach $22.00 per hour as you learn the system, dental insurance, treatment planning, and managing the front office.
- Culture: A team that values "please," "thank you," and mutual respect.
How to Apply:
Tell us about your background in service. Whether you’ve been a server, a shift lead, or a receptionist, let us know why you’re ready to bring your "hospitality heart" to our dental family. Please email your resume and your response to woodlandpediatricdentistry@gmail.com. We look forward to meeting you.